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Chat Support
Chat Support Virtual Assistant
You can improve your company’s overall customer experience and increase potential sales conversion by getting your own dedicated chat support virtual assistant. Have someone you can trust in making sure that the inquiries of your potential clients and the needs of your existing customers are promptly handled — any time, anywhere.
- Excellent and professional communication skills
- Good listening skills with accountability to provide a one chat resolution
- Patient and polite presence on the phone
- Ability to resolve conflict
- Educated product sellers and superior persuasion skills
- Ability to multitask between tools and manage multi-chat windows
How Chat Support Virtual Assistants can help you.
Customer support
Respond to customer inquiries via chat in a quick, proactive, direct, and concise manner.
Create knowledge-base
A knowledge base is one of the best self-service tools you can provide for your customers. It typically includes answers to FAQs, how-to guides, and troubleshooting instructions.
Message handling and email support
Providing a timely response to your customers through email will increase your customer’s satisfaction level with the company. It is also cost-effective when integrated into chat support.
Communicate with leads
Chat is an efficient way to speak to leads and prospects, as well as visitors browsing your website.
Create canned responses
Canned responses – a prewritten portion of text can be conveniently added into an email, to maintain consistency. You can work more efficiently and save time for the overall flow of communications and outreach.
Market & competitor research
A market research and analysis allows you to assess your competitor’s strengths and weaknesses, so you can implement effective strategies and improve your competitive advantage.
Through a chat system integrated in your tech facilities, your chat support virtual assistant provides automatic responses from standard company script or access ready responses generated from a keyword guide in your chat service database.
Ready to find out more?
See what you need and talk to us.
Our professional virtual assistant services are a flexible resource. Hire the right one from our pool of highly-skilled virtual assistants based in the Philippines. Our virtual assistants are trained to manage multiple conversations at once while still providing the most reliable support possible to your customers. It’s important that your virtual assistant can handle the volume live chat typically has and still make the customer experience a good one.
See our virtual assistant packages and hire your Chat Support Virtual Assistant now, so you can focus more in growing your business.